Customer Service

Payment

At AI OPTION LIMITED, we strive to offer a secure and convenient payment process for all our customers. We accept major credit cards, including Visa, Mastercard, and American Express. For any payment-related inquiries, please reach out to our customer support at acuoption@outlook.com. Our team is available from Monday to Friday, 9 AM to 5 PM (Hong Kong Time), to assist you.

Returns

We are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange. The item must be unused, in its original packaging, and accompanied by the receipt. For return instructions, please contact our customer service at acuoption@outlook.com. Our service hours are Monday to Friday, 9 AM to 5 PM (Closed on Saturdays).

Shipping

AI OPTION LIMITED offers worldwide shipping, with free delivery on all orders to Europe and the USA. For other regions, shipping costs will be calculated at checkout. We dispatch orders within 24 hours of confirmation, and you will receive tracking information once your package is on its way. If you have any questions regarding shipping, contact us at acuoption@outlook.com, and our team will assist you during our service hours from Monday to Friday.

Quality & Safety

At AI OPTION LIMITED, the quality and safety of our products are of utmost importance. We carefully select materials and partners to ensure that all our jewelry meets the highest industry standards. Each piece undergoes rigorous testing to ensure safety and durability. Should you have any concerns regarding the quality of your purchase, do not hesitate to reach out to us at acuoption@outlook.com.

Product Care

To preserve the beauty and longevity of your jewelry from AI OPTION LIMITED, we recommend proper care and maintenance. Avoid exposing your jewelry to harsh chemicals, and store it in a cool, dry place. Clean gently with a soft cloth to maintain its shine. For detailed care instructions for specific pieces, or if you have questions, please contact us at acuoption@outlook.com.